SHIPPING POLICY

Most orders are shipped within 2–4 business days after purchase.

If you select Express Processing at checkout, your order will be prioritized to ship within 2 business days.

USA

• USA Standard: 2–5 Business Days — USPS / DHL
• USA Priority: 1–2 Business Days — FedEx

International

• International Standard: 3–30 Business Days — DHL / FedEx
• International Priority (select countries): 2–5 Business Days — FedEx
• Canada Standard: 5–10 Business Days — DHL (DDP)
• Canada Priority: 2–5 Business Days — FedEx
• Asia / Australia / Latin America: 5–30 Business Days — DHL

Note: Delivery times are estimates and may vary due to customs or local carrier delays.

• USA: 2–4 business days (typical) / up to 5
• Canada: 5–10 business days
• Western Europe: 5–15 business days
• Australia & New Zealand: 5–15 business days
• Rest of the World: 5–20 business days

Actual transit times depend on destination, service level, and customs clearance.

• USA: USPS (Priority services via FedEx)
• International: DHL as primary carrier; some routes may use FedEx
• Canada: DHL (DDP) and FedEx for priority

We may select the most reliable carrier for your route to ensure timely delivery.

International orders may be subject to customs fees or import taxes according to your country’s regulations. These charges are the responsibility of the recipient.

DDP (Delivered Duty Paid) may apply on certain Canada services, reducing unexpected fees at delivery.

Once your order ships, you’ll receive a shipping confirmation email with tracking details. Tracking updates can take up to 24–48 hours to appear after dispatch.

If your order appears delayed beyond the estimated window, please contact us at joolncompany@gmail.com with your order number. We’ll review the tracking and coordinate with the carrier.